Privacy Policy — How eee999 Collects, Uses, and Protects Your Data

01 Introduction

This Privacy Policy ("Policy") describes the practices of eee999 ("eee999", "we", "us", "our") in connection with the collection, use, storage, sharing, and protection of personal data submitted by users ("Player", "you", "your") of the eee999 online casino and sports betting platform accessible at eee999 .bid ("Platform").

By accessing, registering on, or continuing to use the eee999 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions, which govern your use of the eee999 Platform as a whole. Together, these documents form the basis of the agreement between you and eee999 regarding your personal data and your use of our services.

02 Data We Collect

eee999 collects only the personal data that is necessary to provide you with a safe, compliant, and fully functional gaming experience. The categories of data we collect are as follows:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Gender (optional, collected where voluntarily provided)
• Copies of identity documents submitted during the KYC verification process, such as a National Identity Card (NID), passport, or driving licence

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

2.3 Financial Data

• Payment method account identifiers (e.g., bKash number, Nagad number, Rocket number, Upay number) — we do not store full payment credentials or PINs
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
• Bank account details where applicable (e.g., Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)

2.4 Technical and Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Session start and end times, session duration, and gameplay activity logs
• Pages visited on the Platform and clickstream data
• Game history, bet amounts, outcomes, and win/loss records

2.5 Communications Data

• Records of support interactions conducted via live chat, WhatsApp, or email
• Feedback, complaints, or enquiries submitted to our support team
• Responses to optional surveys or promotional communications

03 How We Collect Data

eee999 collects personal data through the following means:

3.1 Directly from You

The majority of the data we hold about you is provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or participate in promotions.

3.2 Automatically via the Platform

When you use the eee999 Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, and in-session activity. Please refer to Section 9 for more detail on cookies.

3.3 From Third Parties

We may receive data about you from the following third-party sources:

• Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) — transaction confirmation data
• Identity verification service providers — results of document and database checks conducted as part of the KYC process
• Fraud prevention and anti-money-laundering (AML) screening services — risk scores and screening results
• Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) — gameplay and round outcome data processed within their certified systems

04 How We Use Your Data

eee999 uses the personal data we collect for the following purposes:

eee999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise required by law.

05 Legal Basis for Processing

eee999 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and eee999, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering checks, age verification, and fraud prevention obligations.
• Legitimate interests: Processing carried out in the legitimate interests of eee999, including Platform security, fraud detection, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights.
• Consent: Where you have freely given specific and informed consent, such as for receiving promotional communications or newsletters. You may withdraw this consent at any time by contacting our support team.

06 Data Sharing

eee999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, hosting and cloud infrastructure providers, and customer support technology vendors. All such providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to eee999.

6.2 Game Providers

Certain gameplay data is processed by our licensed third-party game providers — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — to the extent necessary to deliver their games. These providers operate under their own privacy and data security frameworks, which meet internationally recognised standards.

6.3 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, where necessary to protect the rights and safety of eee999 or third parties, or where compelled by a valid legal order.

6.4 Business Transfers

In the event that eee999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account.

07 Data Retention

eee999 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law. Our general retention guidelines are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering and record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction.
• KYC documentation: Retained for five (5) years following the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Technical and usage logs: Retained for twelve (12) months on a rolling basis, unless required for active fraud investigation.

When your personal data is no longer required, eee999 will securely delete or anonymise it in accordance with industry best practices.

08 Data Security

eee999 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and the eee999 Platform
• Encryption at rest for sensitive stored data, including identity documents and financial records
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data
• Regular security audits and vulnerability assessments of Platform infrastructure
• Two-factor authentication available for player accounts and mandatory for administrative access
• Incident response procedures to detect, contain, and report data breaches in a timely manner

While eee999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for ensuring the security of the device you use to access the Platform.

09 Cookies & Tracking

eee999 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how the Platform is used. The types of cookies we use are described below:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies, authentication tokens, and security cookies that protect against cross-site request forgery (CSRF). Without these cookies, core Platform features would not operate correctly.

9.2 Performance and Analytics Cookies

These cookies collect anonymised information about how users interact with the Platform — for example, which pages are visited most frequently and whether error messages are encountered. This data helps eee999 improve the Platform experience for all users. These cookies do not identify you personally.

9.3 Functionality Cookies

Functionality cookies remember your preferences such as your preferred language, display settings, and previously visited game categories. They allow eee999 to provide a more personalised experience on return visits.

9.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the eee999 Platform. Instructions for managing cookies in popular browsers are available through their respective help documentation. Continued use of the Platform following your first visit constitutes acceptance of our use of cookies as described in this Policy.

10 Your Rights

As a user of the eee999 Platform, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team via live chat or at [email protected]:

• Right of access: You have the right to request a copy of the personal data eee999 holds about you, along with information about how it is used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: You have the right to request that eee999 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

eee999 will respond to all valid data rights requests within 30 days of receipt. We may request proof of identity before processing any request to protect the security of your data.

11 Minors

The eee999 Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on the eee999 Platform or submitted personal data without your consent, please contact us immediately at [email protected].

Upon receiving a verified notification of this nature, eee999 will take immediate steps to close the account, delete all associated personal data, and reverse any transactions associated with the account to the extent practicable.

12 Policy Changes

eee999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Any changes will be published on this page with an updated effective date at the top of the document.

Where changes are material — meaning they significantly affect how we collect or use your data — we will notify you via the email address associated with your eee999 account or via an in-Platform notification, no fewer than seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of those changes.

We encourage you to review this Policy periodically to stay informed about how eee999 is protecting your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data eee999 holds about you, please contact our Data Support team through any of the following channels:

• Live Chat: Available 24/7 via the eee999 Platform — fastest response
• WhatsApp: Available 08:00–24:00 Bangladesh Standard Time (BST, UTC+6)
• Email: [email protected] (plain text — not a clickable link)

Our team aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days. Complex requests may take longer, in which case we will inform you of the expected timeline.